Your own clients are some of the best sources of endorsement you could possibly want. Especially if they are known to those you are marketing to, or if they have something else in common… perhaps they live in the same town, have similar businesses, belong to the same organization or association, etc.
There are really only three reasons people don’t buy from you.
• They have no use for your product or service.
• They can’t afford your product or service.
• You haven’t developed the level of trust, credibility, and believability they need in you to do business with you.
There’s not much you can do if a prospect can’t use or pay for your services. But there is a lot you can do to help wipe away the underlying layers of skepticism they bring to the relationship and establish the trust level they need to say “Okay” to your offer.
People don’t like to be the first to do anything… especially if it involves parting with their hard-earned money. And, they don’t like to be manipulated. The sales world is full of hype and promotion, and oftentimes, false and misleading promotion.
If your customer or prospect can see that others have done what they are being asked to do, or that others are currently doing it, they tend to feel safer, and will be more likely to participate. But you first have to relieve any nervousness they may have of being “taken.”
Testimonials are not difficult to get. One of the most effective ways is to send users of your products or services a questionnaire or evaluation form that asks for their feedback on how they’ve benefited from using the product or service.
The questions should be in “open-ended” form, and ask for them to write their feelings about their experience with your product or the service they received from you, and not just for “yes” or “no” answers.
Another effective method is to call your clients on the telephone and record the conversation (with their permission, of course).
Then you can transcribe the parts you want to use, and send a copy to them for their approval and authorization.
Often, after a brief warm up conversation, people will forget the tape is running, open up and give you all kinds of good, usable information that can be edited for use as a testimonial.
Using testimonials is one of the most effective ways you can eliminate fear, increase the believability and credibility of your offer, and add to the number of sales or inquiries to your advertisements or promotions. Whatever you do, don’t overlook this important and valuable tool!